Last Updated: January 2026
At Safe Gear (https://safegear.ae/), we aim to deliver your orders safely and efficiently. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms mentioned below.
Order Processing Time
- Orders are processed after successful payment confirmation or official order approval
- Order processing typically takes 1–2 business days, excluding weekends and public holidays
- Bulk or custom orders may require additional processing time, which will be communicated separately
Shipping Locations
We currently ship:
- Within the United Arab Emirates (UAE)
- To selected international destinations, subject to availability and logistics feasibility
If international shipping is unavailable for a specific location, our team will inform you before order confirmation.
Estimated Delivery Time
Estimated delivery timelines are as follows:
- Within UAE: 2–5 business days
- International deliveries: Timelines vary based on destination, customs clearance, and courier services
Delivery timelines are estimates and may vary due to external factors such as weather conditions, customs delays, or courier disruptions.
4. Shipping Charges
- Shipping charges are calculated at checkout or communicated during order confirmation
- Charges may vary based on:
- Delivery location
- Order size and weight
- Delivery method
Any additional charges for international shipping, customs duties, or taxes are the responsibility of the customer unless stated otherwise.
Delivery Partners
We work with reliable third-party logistics and courier service providers to ensure safe and timely deliveries.
Safe Gear is not responsible for delays caused by courier partners, customs authorities, or unforeseen circumstances beyond our control.
Delivery Attempts & Address Accuracy
- Customers are responsible for providing accurate and complete delivery details
- Failed delivery attempts due to incorrect addresses or unavailability may result in additional charges or order delays
Safe Gear will not be responsible for delivery failures caused by incorrect information provided by the customer.
Order Tracking
- Tracking details will be shared once the order is shipped, where applicable
- Customers can contact our support team for assistance with tracking updates
Damaged or Missing Packages
If your order arrives:
- Damaged, or
- With missing items
You must notify us within 48 hours of delivery with:
- Order number
- Photos or videos of the package and items received
Failure to report within this timeframe may affect eligibility for replacement or resolution.
Partial Shipments
In certain cases, orders may be shipped in multiple packages due to product availability or logistics reasons.
Customers will be informed if partial shipments apply to their order.
Delays & Force Majeure
Safe Gear shall not be held liable for delays or delivery failures caused by events beyond our control, including but not limited to:
- Natural disasters
- Government regulations
- Customs inspections
- Transportation disruptions
Policy Updates
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Information
For any shipping or delivery-related queries, please contact:
Safe Gear
Hamad Warehouse #A-10, Industrial Area 1, Al Qusais, Dubai, UAE
Email: info@safegear.ae
Phone: +971 45294142