Last Updated: January 2026
At Safe Gear (https://safegear.ae/), customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.
By placing an order on our website, you agree to the terms outlined below.
Eligibility for Returns
We accept return requests only if all of the following conditions are met:
- The product is unused, unworn, and in original condition
- The product is returned with original packaging, tags, and labels intact
- The return request is made within the approved return timeframe communicated at the time of purchase or order confirmation
- Proof of purchase (invoice or order confirmation) is provided
Products that show signs of use, damage, or tampering may not be eligible for return.
Non-Returnable Items
For safety and hygiene reasons, the following items are non-returnable and non-refundable:
- Used or worn safety shoes
- Opened or used PPE products (helmets, gloves, masks, etc.)
- Customized or special-order products
- Clearance or discounted items (unless defective)
These restrictions are in place to comply with safety standards.
Damaged or Defective Products
If you receive a product that is:
- Damaged during transit, or
- Defective due to manufacturing issues
You must notify us within 48 hours of delivery with:
- Clear photos or videos of the issue
- Order number and invoice details
Once verified, we will arrange for:
- Replacement, or
- Refund (where applicable)
Refund Process
- Approved refunds will be processed using the original payment method
- Refunds are initiated only after the returned product is received and inspected
- Processing time may vary depending on payment gateway and bank policies
Safe Gear does not store payment details, and all refunds are handled through secure third-party payment providers.
Shipping & Handling Charges
- Shipping or delivery charges are non-refundable, unless the return is due to our error or a verified defect
- Return shipping costs are the responsibility of the customer unless otherwise agreed
Order Cancellations
- Orders may be cancelled before dispatch only
- Once an order is shipped, it cannot be cancelled and will be subject to return conditions
To request cancellation, contact us immediately after placing the order.
Exchange Policy
Exchanges are subject to:
- Product availability
- Compliance with return eligibility conditions
If an exchange is approved, replacement shipping timelines may vary.
Refund Rejections
We reserve the right to refuse refunds or returns if:
- The product does not meet return eligibility criteria
- The return request is submitted outside the allowed timeframe
- The product has been used, damaged, or altered by the customer
Policy Updates
Safe Gear reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Information
For all return, refund, or exchange requests, please contact:
Safe Gear
Hamad Warehouse #A-10, Industrial Area 1, Al Qusais, Dubai, UAE
Email: info@safegear.ae
Phone: +971 45294142